An employee came to The SOURCE because they wanted to become a U.S. citizen. They were a permanent resident for over 20 years, and now ready to become a U.S. citizen. The resource navigator helped the employee apply for citizenship, as well as the fee-waiver because the client was active on Medicaid. The employee received an interview date. The resource navigator and employee studied every day for two weeks for the citizenship test. The client passed the 100-question test and became a U.S. citizen. The resource navigator helped the employee apply for a passport, register to vote and obtain their new driver’s license.
An employee met with a resource navigator at The SOURCE to ask about their child’s Medicaid status. The resource navigator checked with DHHS and found that child’s Medicaid was inactive. The child was over 21 years old and wanted to reapply for Medicaid because it was their most affordable option. A resource navigator met with the employee’s child to apply for assistance; they are now covered.
Resource Navigator met with an employee who wanted a loan to buy back-to-school supplies and clothes for their children. While they worked together on completing an assessment and a loan application, the resource navigator noticed that the ID provided for the loan application was a State ID and not a license, so they asked the emp about this. The employee said their license had been suspended and they hadn't gotten around to getting it reinstated. The resource navigator and employee called the Secretary of State together to find out what it would take to get the license reinstated, and they said that the employee had Driver Responsibility Fees. The Resource Navigator and the employee called the Department of Treasury and found out that employee had $2000 in Driver Responsibility Fees, but that there was a program to help them forgive the fees. Together, they called the program at West MichiganWorks!, and afterward, the employee went to sign up for the program. After beginning the program, employee received a letter stating that their Driver Responsibility Fees had been forgiven. Using money from a transportation grant at The SOURCE, the Resource Navigator met with employee at Secretary of State to pay the reinstatement fees and for the written test. The Resource Navigator and the employee scheduled the the road test for the employee and they passed! The employee now has their drivers license and was able to obtain the school supplies that their children needed.